Privacy policy

 

My website https://taketheleaddogs.co.uk and any other sites I currently or intend to own and operate, my social media channels and apps are/will be the property and © Copyright of Take The Lead Dogs (“TTLD”).

  

My data protection registration number is: ZB142254. 

 

Updates to this Privacy Policy 

At my discretion, TTLD may change this privacy policy from time to time, to reflect updates to my business processes and procedures, or legislative or regulatory changes. I will post changes by updating this page. I encourage you to regularly review this page to ensure you are happy with the changes.  

 

This policy was last updated on 7th March 2022. 

 

Aged under 18? 

If you’re under the age of 18, please do not access my website(s) and associated services. 

 

What personal data do I collect? 

Please do not supply any other person’s personal data to me.

  

The types of personal data I collect and use only include personal data that you have given to me, or that I have collected through a legitimate source, for example, promotional partners, public sources, or personal data that is part of your profile on social networks that you have made available to me:

 

  • Pet Data: such as name, DOB, breed, gender, vaccination status, breeder / rescue, neutered, doggie day care setting / dog walker and behavioural information 
  • Contact Data: data provided to me when you fill in a form, make a purchase, contact me, provide feedback, send me an email, call me, share content on my website or social media channels, request to receive updates from me via email or interact with my advertising 
  • Identity Data: such as number of adults / children in a household 
  • Preferences Data: including marketing communication preferences, any data you provide to customise or personalise your experience of my website or services, dietary requirements and interests  
  • Financial/Transactional Data: bank account or payment card details and purchase information. This allows me to issue invoices and remittances.   
  • Website/Device Data: any data automatically sent by your devices while accessing my services. My WordPress website theme and plug-ins do not automatically send any data while accessing my services.   

 

How do I process your personal data?  

I will never sell your personal data. However, the personal data recorded will be available to TTLD, my affiliated companies and trusted third-party service providers and contractors. Credit reporting agencies / debt collectors and relevant public agencies and authorities if required to do so by law.

 

I may combine your personal data from all sources, so that I can understand you better to improve and personalise your experience when interacting with me:

 

  • When you contact me via my website contact form, email, social media, or on any similar technologies to make an enquiry, ask a question, leave a comment or mention me, or upload media to my website or social media channels 
  • To deliver my products and services to you, including sending statements, invoices and payment reminders to you, and collecting payments from you 
  • For marketing and advertising purposes to inform you about similar products, services, events and promotions that may be of interest to you from myself, and carefully selected third parties that I work with  
  • To inform you about changes and improvements to my website, applications, social media platforms, products, services or my business operations 
  • To comply with legal obligations and resolve any complaints and disputes that may be made by you, or about you, relating to my website 
  • For security and fraud prevention, and to ensure that my sites and apps are safe, secure, and used in line with my terms of business. 

 

How long do I keep your personal data? 

I will not keep your personal data for longer than necessary, or until you request in writing that I delete your data in a secure manner.

  

I may retain a copy of your personal data indefinitely in order to comply with any applicable legal, accounting, or reporting obligations; for archiving purposes in the public interest; for scientific or historical research purposes; or for statistical purposes.

  

If you leave a comment on my posts, your profile data, comments and any metadata are retained indefinitely. This is so I can recognise you and approve any follow-up comments automatically, instead of holding them in a moderation queue. 

 

Security of your personal data 

I am committed to ensuring that your personal data is secure and have put in place physical, electronic and managerial procedures to safeguard and secure your data against loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

 

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and I cannot guarantee the security of data sent over the internet, but I take appropriate steps to try to protect the security of your data. 

 

You are responsible for selecting any password and its overall security strength, ensuring the security of your own data within the boundaries of my services. 

 

Who can access your personal data and why? 

I limit the disclosure of your personal data to others. However, I may disclose your personal data to the following recipients: 

 

  • TTLD Group of Companies. This may include any of my employees, suppliers or subcontractors used to supply my products and services  
  • Any financial transactions relating to my products and services are handled by my payment services provider. I will share transaction data with my payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds  
  • Any third-parties engaged by me in the supply of my products and services, for example credit reporting agencies, debt collectors and data processors. All third-parties will sign agreements with me. They will hold your personal data securely and will not share your personal data with any other organisations, unless instructed by me to do so.   
  • Any insurers and/or professional advisers for the purpose of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. 
  • To the purchaser, or prospective purchaser, of any business or asset that I am, or are contemplating, selling. 

 

Third-party data  

If I receive personal information about you from a third-party, I will protect it as set out in this privacy policy. 

 

If you are a third-party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to me. 

 

At my discretion, I may include hyperlinks to, and details of, third-party websites. Or use and offer third-party products or services through my website or social media channels. Third-party sites have separate and independent privacy policies that you should look at. 

 

The inclusion of any third-party links does not necessarily imply a recommendation or endorse the views expressed within them. I have no responsibility or liability for the nature, content, activities or availability of these linked sites. Nonetheless, I seek to protect the integrity of my site and welcome any feedback about these sites. 

 

International data transfers 

Your personal data may be processed or transferred between any of the countries where I, or my partners, affiliates, and third-party providers operate or maintain facilities, for example web or cloud-based services. 

 

If I transfer your personal data to other countries, I take steps to safeguard your personal data and to ensure that applicable laws are being followed. 

 

Personal information that you comment on, or publish on my website and social media channels, may be available via the internet around the world. I cannot prevent the use or misuse of such information by others. 

 

Your rights and controlling your personal data 

Your personal data will only be used as set out in this privacy policy:

 

  • You always retain the right to withhold personal data from me, with the understanding that your experience of my website, products or services may be affected. For example, if you do not provide your address, I cannot collect/drop off your dog, or train your dog at your property 
  • You retain the right to request details of any personal data I hold about you at any time. Such information will be subject to the supply of appropriate evidence of your identity. I will usually accept a photocopy of your passport, certified by a solicitor or bank, plus an original copy of a utility bill showing your current address 
  • If you believe that any of the information I hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact me using the methods mentioned below, and I will take reasonable steps to correct any information 
  • You can request that I delete any personal data I hold about you. This does not include any data I am obliged to keep, for example, for administrative, legal, or security purposes  
  • You can also opt-out of marketing communications by clicking on the unsubscribe link provided in each communication you receive, or by contacting me.

 

You can make a complaint 

If you believe that I have breached a relevant data protection law and wish to make a complaint, please contact me with full details of the alleged breach. I will investigate your complaint and respond to you, in writing within 30 days, setting out the outcome of my investigation and the steps I will take to deal with your complaint. 

 

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. You can make a complaint to the ICO https://ico.org.uk/ at any time about the way I use your data.

  

Contact me 

Your satisfaction is extremely important to me. I will always do my very best to solve any problems, questions or concerns you may have regarding your privacy and the data I hold about you.

  

You may contact me by: